Chojio

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Official setup

Customer support

For a seller and their customers: rules, a Verify button, a welcome, announcements, an FAQ, a help desk that answers common questions before a ticket opens, purchase verification, a section per product for its verified buyers, feedback channels, and a private area for the support team.

27 channels · 5 roles · 4 panels

Use this setup

  1. Add Chojio to your server.
  2. In your server, type /menu.
  3. Open Server setup → Start from a template and pick Customer support.
Add Chojio

Templates can never grant moderation permissions. A template creates roles and channels and decides who can see what; it cannot give anyone the power to ban, kick, manage roles or change the server. You grant that yourself, in Server Settings, after it is installed.

Channels

  • START HERE
    • rules
    • verify
    • welcome
    • announcements
    • get-roles
  • SUPPORT
    • help-desk
    • verify-purchase
    • faq
  • PRODUCT ONE
    • product-one-info
    • product-one-chat
    • product-one-bugs
  • PRODUCT TWO
    • product-two-info
    • product-two-chat
    • product-two-bugs
  • COMMUNITY
    • general
    • showcase
    • feedback
    • feature-requests
  • TICKETS
    • SUPPORT TEAM
      • team-chat
      • mod-log

    Roles

    • Support Team
    • Member
    • Product One Owner
    • Product Two Owner
    • Product News

    Every role arrives with no moderation permissions.

    Also sets up

    • 🎫 Ticket category: General Support
    • 🎫 Ticket category: Purchase Verification
    • 🎫 Ticket category: Technical Issues
    • 🎛️ Update pings
    • ✅ A Verify button
    • 👋 A welcome message
    Customer support - Chojio