ChojioPrivate tickets
A button opens a private channel for the customer and your support team, with up to five intake questions per category.
/menu → Server setup → Tickets
For customer support servers
A help desk your customers already know how to use
Customers open a private ticket with one button, self-help answers settle common questions first, and your team works from one queue. Chojio builds the whole desk in a single step.
Free forever for the core, with 5 panels included. Premium is $4.99/month per server.
What Chojio does for you
Everything your server needs, in one /menu
Self-help first
Suggested answers appear before a ticket opens, so common questions are settled in seconds.
/menu → Server setup → Tickets
One queue for the team
Claim tickets so two people never answer the same customer, with saved replies, private notes and transfers.
/menu → Server setup → Tickets
Support hours
Customers who write in outside your hours are told when you will be back, and quiet tickets can close themselves.
/menu → Server setup → Tickets
Verification
A Verify button gives new members their role, optionally after a short question.
/menu → Settings
Your brand on every reply
With Premium, ticket messages post under your own name and avatar, with response-time targets and ratings.
/menu → Premium
Official starter
🎧 Customer support
For a seller and their customers: rules, a Verify button, a welcome, announcements, an FAQ, a help desk that answers common questions before a ticket opens, purchase verification, a section per product for its verified buyers, feedback channels, and a private area for the support team.
Channels
- START HERE
- rules
- verify
- welcome
- announcements
- get-roles
- SUPPORT
- help-desk
- verify-purchase
- faq
- PRODUCT ONE
- product-one-info
- product-one-chat
- product-one-bugs
- PRODUCT TWO
- product-two-info
- product-two-chat
- product-two-bugs
- COMMUNITY
- general
- showcase
- feedback
- feature-requests
- TICKETS
- SUPPORT TEAM
- team-chat
- mod-log
Roles
- Support Team
- Member
- Product One Owner
- Product Two Owner
- Product News
Also sets up
- 🎫 Ticket category: General Support
- 🎫 Ticket category: Purchase Verification
- 🎫 Ticket category: Technical Issues
- 🎛️ Update pings
- ✅ A Verify button
- 👋 A welcome message
Install it in three steps
- Add Chojio to your server.
- In your server, type /menu.
- Open Server setup → Start from a template and pick Customer support.
Chojio shows exactly what it will add before anything changes, and nothing is deleted or renamed. Templates can never grant moderation permissions. A template creates roles and channels and decides who can see what; it cannot give anyone the power to ban, kick, manage roles or change the server. You grant that yourself, in Server Settings, after it is installed.
Ready when you are
Add Chojio for free and have your server set up in a few minutes.
Also for: Gaming guilds · Game studios · Communities